USC Support and Advocacy Graduate Assistant

USC Support and Advocacy (USCSA) connects members of the USC community with resources to assist them when they need help navigating their academic, professional, and/or personal goals. Students, faculty and staff are provided with tools and resources to help them problem-solve, understand options, and make informed decisions about their USC experience. Position Responsibilities:  Assist and identify student problems/issues and connect them with the appropriate resource(s)  Follow-up on reports from the Department of Public Safety regarding student incidents  Track and input student case notes in Advocate tracking system  Consult with faculty, students, parents and staff on their concerns, issues and referrals  Track and outreach to students impacted by national and international tragedies and disasters  Assist with follow-up on Trojans Care for Trojans reports  Manage caseload of student concerns through in-person and email correspondence  Track and follow-up with On-Call Notifications and refer students to appropriate resources  Assist with professor notification requests  Triage walk-in appointments and phone consultations  Assist Director and Advisors with office projects and cases Position Requirements/Qualifications:  Excellent written and oral communication skills  Ability to listen well, problem-solve  Positive disposition Application: Please submit a cover letter and resume to, Ashley Ramos, M.Ed. ashleyrr@usc.edu